Frequently Asked Questions for gutter cleaning

OUR DISCLAIMER (updated at 7 PM on Oct.30/2021):

1. We are a CLEANING team.
We guarantee that your eavestroughs, gutters, and downspouts are clean for water flow when we have finished.
However, we have no control over the layout- or age issues of your rain gutter system, unfortunately. Yes, we will remove all clogs & debris. We can even wipe or pressure wash your gutters (additional charges). At the same time, if your gutters are sagging, have a wrong pitch, or your downspout extensions have too many elbows, we can’t fix it with cleaning, you need to hire a gutter repair company.

2. Warranty.
2.1. All repairs, including re-caulking and extensions, have a one-month warranty (industry standard).
2.2. There is no warranty on cleaning if you purchase the Budget package. It’s a low-cost option for people, that need to get it done and move on. We will still do our job well (it’s essential for our reputation). Nevertheless, we won’t provide any pictures, nor will we come back to check anything free of charge for the Budget package, unfortunately. The Value and Premium packages have the CLOG-FREE guarantee* and pictures included.
2.3. Window washing has a warranty of 24 hrs (industry average), so please let us know if you see any problems and we’ll come back to fix everything right away free of charge for you.

3. Pay for the results, not by the hour.
Please keep in mind that we don’t price jobs based on worked hours or linear feet of the length of your gutters. That means whether the job takes 30 min, or 3 hours, your problem will be solved. That means clogs and obstructions in your gutters & downspouts will be cleared, and they will be running freely.

4. Weather and safety.
We have no control over the weather, unfortunately. We may have to reschedule because we can’t work on wet, frosty, or snowy roofs. It’s for your and our safety. We can’t work in a strong wind either. The safety of our crew and customers is our first priority.
In addition, when it’s raining hard, it will overflow your gutters even if they have been just cleaned. If hail clogs your downspouts, the gutters will overflow too.

5. Stay inside or stay away.
We kindly ask everyone to stay away from the active work zone for safety: the technicians can’t hear or see everything properly while running power equipment.

6. You know your property better.
Please let us know of anything that we should keep in mind while performing the job at your property: safety hazards, locked gates, agitated neighbors, special areas, etc.

THE MOST IMPORTANT THING:
We will clean your gutters, eavestroughs, and downspouts. We cherish our reputation, and we are your gutter cleaning solution. We want to be your reliable connection for that.

Q: Do I need to be home for the cleaning?
A: NO, unless you prefer to. We always ring the doorbell on arrival. However, we will CHECK and CLEAN your entire rain gutter system regardless if anyone answered the door or not. If there are any questions, we’ll call you while at your property. After we finish, if you picked such a service package, you’ll be provided with ‘the after’ pictures. In addition, we offer the CLOG-FREE guarantee* which protects you even after you paid for our services.

the Best eavestrough and gutter cleaning in Calgary

Q: How often should I clean my eavestroughs?
A: Here in Calgary a recommended gutter cleaning schedule is TWICE a year (spring and fall), if your budget allows you to do so.
If you can only afford to do it once a year, do it in the fall, before water freezes and breaks eavestroughs and/or downspouts. Remember that it’s cheaper to maintain your eavestroughs than to repair them, so call your favorite gutter cleaning company and schedule their visit.

Q: How long does gutter cleaning take?
A: It depends on different factors. However, in general, with a job assessment at the beginning and quality assurance in the end, it’ll take 1hr to 2hr for an average house in Calgary.
Please keep in mind that we don’t price jobs based on hours or linear feet of the length of your gutters. That means whether the jobs take 30 minutes, or 3 hours your problem will be solved: clogs and obstructions in your gutters and downspouts will be cleaned and they will be running freely.

Q: What is the ‘CLOG-FREE’ guarantee*?
A: The ‘CLOG-FREE’ guarantee means that we stand behind our work. We will check and clean your entire rain gutter system (except for underground drains), whether you are present at the property or not. If you think that we missed something, we’ll come back to double-check, no extra charge. We guarantee that your rain gutter system is free of clogs and obstructions once we have finished the cleaning. It will stay like that for the guaranteed time or at least until the next hail, leaf- or snowfall.

Q: What is the ‘FREE bird nest removal’**?
A: If you purchase any cleaning package, we’ll remove bird nest(s) WITHIN THE BUILDINGS that we are getting done, with no additional charges. If the nest is on a tree but safely reachable from the buildings, we can remove it too. The nest can’t have eggs or little birds in it. In addition, we can’t disturb endangered birds in any way.
Please note: insects’ and animals’ nests are not included in this offer.

Q: How much does gutter cleaning cost?
A: Different companies use different quotation systems.
Instead of going by the linear foot or time consumption, we go by how tall your roof is, because it increases our work at heights risk. We take into consideration what kind of roof it is, because a shingled roof is much easier to work with than a clay tiled roof. Also, we keep in mind the square footage of your house and if you have gutter guards installed.

Q: Can I pre-schedule gutter cleaning for when leaves go down in the fall?
A: As much as we would like to help, a very rapid fall season in Calgary messes up all the plans usually. A lot of times water starts to freeze before leaves fall. Unfortunately, we can’t clean gutters and downspouts when they have ice in them. In addition, different parts of Calgary have different microclimates, so leaf-falls vary in time. However, we can pencil you in and will try to time it for you.

Q: What do you do with the debris?
A: It depends on the job. Most of the time we bag the debris, and we ALWAYS clean up after we finish. We respect not only your property but your neighbours too. Please note: we charge a fee for debris removal from the site, $5/bag.

Q: Can I clean my eavestroughs by myself?
A: YES, you sure can. It can be done as your Saturday DIY project. However, remember, that cleaning eavestroughs can be hazardous to your health. Ladders can slip when you reach too far sideways to grab debris from a gutter. If you clean gutters while standing on a roof, you can lose your balance and fall. Please have a correct size ladder for the job, so you don’t have to reach far or be in an unbalanced pose. Please use ladder standoffs to keep it stabilized. Amazon.ca or your local hardware store has a lot of different gutter cleaning tools that will make your job much easier.

Q: Do you repair eavestroughs?
A: We repair downspouts, but not the eavestroughs (except leaky corners). However, 50% of the time a good clean is all your eavestroughs need, and cleaning is cheaper than repairs, and we offer a free estimate, so there is no risk in asking for a quote.

Q: Can you replace a downspout?
A: YES, we can replace, repair, or extend your existing downspout. We can install additional downspouts too.

Q: Should I clean the gutters on my garage?
A: If you care for your garage, then YES.
Just like the rain gutter system on your house, if it’s not checked and cleaned regularly, it doesn’t serve the purpose (which is to discharge rainwater or melting snow from the roof properly so that the water doesn’t damage the structure of the building). In addition, unlike our competitors, we offer a very affordable price for cleaning garage gutters.

Q: Do you clean eavestroughs with a pressure washer or do you use a vacuum?
A: We prefer using a vacuum or a special gutter scoop. We can use a pressure washer as per the customer’s request, but we advise against it, as it creates a mess. However, every job is unique, so let’s discuss your house in particular. We have a FREE QUOTE FORM on our website, and it’s available 24/7.